Customer Retention Canvasser - Samarinda

Astra Credit Companies is seeking a motivated and customer-focused Customer Retention Canvasser to join our team in Samarinda. In this role, you will play a key part in driving customer retention and satisfaction by engaging directly with clients, promoting our multiguna products and offering personalized solutions. This is a fantastic opportunity to make a direct impact on customer relationships and contribute to the growth of one of Indonesia's leading financial institutions.

As a Customer Retention Canvasser, you'll spend your days out in the field, visiting clients' homes and businesses to understand their needs and provide tailored financial advice. You'll use tools like CRM systems and data analytics to track customer interactions and measure the effectiveness of your efforts. This role offers a dynamic and rewarding work environment with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Visit clients' homes and businesses to understand their financial needs and provide personalized advice on our multiguna products.
• Promote and sell our range of financial products, including credit facilities, savings accounts, and insurance.
• Use CRM systems and data analytics to track customer interactions and measure the effectiveness of your efforts.
• Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
• Provide exceptional customer service and resolve any issues or concerns promptly.
• Attend regular training sessions and workshops to enhance your knowledge and skills.
• Achieve and exceed sales targets to contribute to the team's success.
• Stay up-to-date with industry trends and best practices in customer retention and financial services.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in sales, customer service, or a related field, preferably in the financial services industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems and data analytics tools.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and dynamic environment.
• Strong work ethic and commitment to achieving targets.

🛠️ Keahlian

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