Customer Service Representative (Face-to-Face) - Bali

Join Vads Indonesia, a leading provider of customer experience solutions, as a Customer Service Representative (Face-to-Face) in the vibrant and growing tourism hub of Bali! This is an exciting opportunity to deliver exceptional in-person customer service and contribute to the success of our clients in the hospitality and tourism industry.

As a Customer Service Representative, you will be the face of our company, interacting directly with clients and ensuring their needs are met with a high level of professionalism and enthusiasm. You will handle inquiries, resolve complaints, and provide excellent service to ensure customer satisfaction. This role is perfect for someone who is passionate about customer service, enjoys working in a dynamic environment, and wants to make a difference in the travel industry.

Vads Indonesia offers a competitive salary, comprehensive benefits, and a supportive work environment. If you are ready to take your career to the next level, we invite you to apply and be part of our team in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide excellent face-to-face customer service to clients in the hospitality and tourism industry.
• Handle inquiries and resolve complaints professionally and efficiently.
• Assist clients with their needs and ensure their satisfaction.
• Maintain accurate records of customer interactions using our in-house CRM system.
• Collaborate with the team to ensure consistent and high-quality service delivery.
• Stay updated on industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills.
• Represent the company with professionalism and enthusiasm.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the hospitality or tourism industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Fluent in English and Bahasa Indonesia.
• Bachelor's degree in Business Administration, Tourism, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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